Clevertap is an omnichannel customer engagement and user retention platform that helps brands create individualized experiences, drive user engagement, and delight customers through intelligent mobile marketing strategies and mobile app metrics.

Authenticating

Clevertap uses API Key based auth, a developer-friendly delegated access protocol. Quolum has already connected the necessary wires with Clevertap. Using a sequence of click-throughs, your organization's administrator allows Quolum to make API calls to Clevertap without getting access to passwords.

Step 1: Initiate a connection to Clevertap

Click the Connect button from the Connections card. If you are not an admin, you can invite your organization's Clevertap admin to make a connection to your Clevertap organization account. When you click on the Connect button, the web browser will navigate to the Clevertap login page.

Step 2: Log in to Clevertap

Log in to Clevertap using your organization's credentials. The exact login mechanism may depend on your Clevertap plan, and the sign-in mechanism used. You may have corporate SSO such as Azure AD, GSuite, or Okta along with multi-factor authentication. Once you have successfully logged-in you can find the API Key and API Secret as mentioned below in Step 3.

Step 3: Back to Quolum

Once you have granted access to Quolum, Clevertap is going to send you back to Quolum's page in Step 1, where you started. The Connect button on the Connections card would now say Reconnect. Reconnect is used to reauthenticate under circumstances where the access has expired.

Under the hood

Using the OAuth protocol, Quolum now has delegated access to your Clevertap Workspace. The Quolum server, running on Amazon AWS VPC, will be able to make API calls and retrieve feature-level utilization of projects, stories, and tasks. Later, this data is crunched and available for visualization on the Quolum dashboard.