FullStory offers digital experience analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading software-as-a-service (SaaS) products. Founded in Atlanta by a team of former Googlers devoted to making products more user-friendly, FullStory officially launched in 2014.

Authenticating

FullStory uses OAuth, a developer-friendly delegated access protocol. Quolum has already connected the necessary wires with FullStory. Using a sequence of click-throughs, your organization's administrator allows Quolum to make API calls to FullStory without getting access to passwords.

Step 1: Initiate a connection to FullStory

Click the Connect button from the Connections card. If you are not an admin, you can invite your organization's FullStory admin to make a connection to your FullStory organization account. When you click on the Connect button, the web browser will navigate to the FullStory login page.

Step 2: Log in to FullStory

Log in to FullStory using your organization's credentials. The exact login mechanism may depend on your FullStory plan, and the sign-in mechanism used. You may have corporate SSO such as Azure AD, GSuite, or Okta along with multi-factor authentication. Sometimes you may need to enter an API key and a token, the step-by-step details of which can be found in Step 3. Once you have successfully logged in, FullStory is going to ask you to grant access to Quolum.

Step 3: Finding API Key in Full Story

• Log in to your FullStory account at https://www.fullstory.com/.

• Once you are logged in, click on your account name or avatar at the top-left corner of the screen. A drop down menu will appear.

• From the dropdown menu, select "Settings." This will take you to the account settings page.

• On the left-hand side of the account settings page, you will see a menu. Click on the "API Keys" subsection. This will open the API settings page.

• Click on "Create Key" and give a meaningful name like "Quolum SaaS Spend Management". Then give the key Admin permissions.

• Make sure to copy the API Key immediately as you cannot view it more than once.

Note: If you don't see an API key on this page, it's possible that your account doesn't have access to the API. In that case, you may need to contact FullStory support or your account administrator for further assistance.

Step 4: Provide consent to Quolum

The next screen after login into FullStory is the consent screen. On this screen, FullStory confirms whether you authorize Quolum to access your organization's data.

Step 5: Back to Quolum

Once you have granted access to Quolum on FullStory's website, FullStory is going to send you back to Quolum's page in Step 1, where you started. The Connect button on the Connections card would now say Reconnect. Reconnect is used to reauthenticate under circumstances where the access has expired.

Under the hood

Using the OAuth protocol, Quolum now has delegated access to your FullStory Workspace. The Quolum server, running on Amazon AWS VPC, will be able to make API calls and retrieve feature-level utilization. Later, this data is crunched and available for visualization on the Quolum dashboard.