New Relic

New Relic is an observability platform built to help engineers create more perfect software. From monoliths to serverless, you can instrument everything, then analyze, troubleshoot, and optimize your entire software stack. All from one place.

Authenticating

New Relic uses OAuth, a developer-friendly delegated access protocol. Quolum has already connected the necessary wires with New Relic. Using a sequence of click-throughs, your organization's administrator allows Quolum to make API calls to New Relic without getting access to passwords.

Step 1: Initiate a connection to New Relic

Click the Connect button from the Connections card. If you are not an admin, you can invite your organization's New Relic admin to make a connection to your New Relic organization account. When you click on the Connect button, the web browser will navigate to the New Relic login page.

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Quolum Catalog: New Relic App

Step 2: Log in to New Relic

Log in to New Relic using your organization's credentials. The exact login mechanism may depend on your New Relic plan, and the sign-in mechanism used. You may have corporate SSO such as Azure AD, GSuite, or Okta along with multi-factor authentication. Sometimes you may need to enter an API key and a token, the step by step details of which can be found at New Relic API keys. Once you have successfully logged-in, New Relic is going to ask you to grant access to Quolum.

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New Relic Authentication

Step 3: Provide consent to Quolum

The next screen after login into New Relic is the consent screen. On this screen, New Relic confirms whether you authorize Quolum to access your organization's data.

Step 4: Back to Quolum

Once you have granted access to Quolum on New Relic's website, New Relic is going to send you back to Quolum's page in Step 1, where you started. The Connect button on the Connections card would now say Reconnect. Reconnect is used to reauthenticate under circumstances where the access has expired.

Under the hood

Using the OAuth protocol, Quolum now has delegated access to your New Relic Workspace. The Quolum server, running on Amazon AWS VPC, will be able to make API calls and retrieve feature-level utilization of projects, stories, and tasks. Later, this data is crunched and available for visualization on the Quolum dashboard.