PagerDuty is an American cloud computing company specializing in a SaaS incident response platform for IT departments. It has been recognized by Forbes on its "Cloud 100" as well as the USA Today list for the top small and mid-sized companies for diversity in 2018.


PagerDuty uses OAuth, a developer-friendly delegated access protocol. Quolum has already connected the necessary wires with PagerDuty. Using a sequence of click-throughs, your organization's administrator allows Quolum to make API calls to PagerDuty without getting access to passwords.

Step 1: Initiate a connection to PagerDuty

Click the Connect button from the Connections card. If you are not an admin, you can invite your organization's PagerDuty admin to make a connection to your PagerDuty organization account. When you click on the Connect button, the web browser will navigate to the PagerDuty login page.


Quolum Catalog: PagerDuty App

Step 2: Log in to PagerDuty

Log in to PagerDuty using your organization's credentials. The exact login mechanism may depend on your PagerDuty plan, and the sign-in mechanism used. You may have corporate SSO such as Azure AD, GSuite, or Okta along with multi-factor authentication. Once you have successfully logged-in, PagerDuty is going to ask you to grant access to Quolum.


PagerDuty Authentication

Step 3: Provide consent to Quolum

The next screen after login into PagerDuty is the consent screen. On this screen, PagerDuty confirms whether you authorize Quolum to access your organization's data.

Step 4: Back to Quolum

Once you have granted access to Quolum on PagerDuty's website, PagerDuty is going to send you back to Quolum's page in Step 1, where you started. The Connect button on the Connections card would now say Reconnect. Reconnect is used to reauthenticate under circumstances where the access has expired.

Under the hood

Using the OAuth protocol, Quolum now has delegated access to your PagerDuty Workspace. The Quolum server, running on Amazon AWS VPC, will be able to make API calls and retrieve feature-level utilization. Later, this data is crunched and available for visualization on the Quolum dashboard.

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