Your Quolum Card is used for your Organization's SaaS/Cloud and digital purchases. While most of the card transactions will complete successfully, there could be some cases when they get declined.
|Reason for Failure||Description||How to Fix|
|Organization's monthly transaction limit exceeded||If your Organization's monthly spend limit has exhausted, the transaction will fail.||Reach out to us on [email protected] to get your limit modified.|
|Your SaaS Card's monthly spend limit exceeded||If your SaaS Card's monthly spend limit has exhausted, the transaction will fail.||Contact your Manager or Organization Admin to increase your spend limit.|
|Transaction blocked due to SaaS application blacklist||If your Organization or SaaS Card has a rule to blacklist the said merchant, all transactions from that merchant will get declined.||Contact your Manager or Organization Admin to remove the merchant from blacklist.|
|Card suspended or terminated||If your card is Suspended or Terminated, all future transactions from the card will be declined.||If your card is suspended, contact your Manager or Organization Admin to Unlock the card.|
If your card is terminated, create a new card.
|Not a digital merchant||The transaction will be blocked if the purchase is not a valid SaaS/Cloud or digital product.||Contact us on [email protected] with the details. If the merchant is found to be valid, we will unblock the merchant for future retries by the merchant.|
|Incorrect SaaS Card details||If the card details entered are incorrect, the transaction will be declined.||Ensure the following details are entered correctly:|
1. Cardholder Name
2. Card Number
4. Card Expiry
|Incorrect Zip entered||When adding your card to file, if you enter the incorrect address/zip in the billing information page the transaction may fail.||Please ensure you enter the valid address and zip code as provided with your card on the Quolum dashboard.|
|IP / Country specific merchant rules||There may be times when a merchant blocks transactions originating from certain geographies as a part of their Terms and Conditions.||Contact us on [email protected]|
We will contact the merchant to help unblock the card.
|Fraudulent transaction||If the network (Visa) deems a transaction to be fraudulent, the transaction will get declined.||Contact us on [email protected]|
Updated over 1 year ago