WalkMe pioneered the Digital Adoption Platform (DAP) to simplify user experiences by combining insights, engagement, guidance and automation capabilities. WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.

Authenticating

WalkMe uses API Key based auth, a developer-friendly delegated access protocol. Quolum has already connected the necessary wires with WalkMe. Using a sequence of click-throughs, your organization's administrator allows Quolum to make API calls to WalkMe without getting access to passwords.

Step 1: Initiate a connection to Readme

Click the Connect button from the Connections card. If you are not an admin, you can invite your organization's WalkMe admin to make a connection to your WalkMe organization account. When you click on the Connect button, the web browser will navigate to the WalkMe login page.

Step 2: Log in to WalkMe

Log in to WalkMe using your organization's credentials. The exact login mechanism may depend on your WalkMe plan, and the sign-in mechanism used. You may have corporate SSO such as Azure AD, GSuite, or Okta along with multi-factor authentication. Once you have successfully logged-in you can find the API Key and API Secret as mentioned below in Step 3.

Step 3: Back to Quolum

Once you have granted access to Quolum, WalkMe is going to send you back to Quolum's page in Step 1, where you started. The Connect button on the Connections card would now say Reconnect. Reconnect is used to reauthenticate under circumstances where the access has expired.

Under the hood

Using the OAuth protocol, Quolum now has delegated access to your WalkMe Workspace. The Quolum server, running on Amazon AWS VPC, will be able to make API calls and retrieve feature-level utilization. Later, this data is crunched and available for visualization on the Quolum dashboard.